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Regional One Health · Patient & Family Hub
Walk In Prepared.
Walk Out Supported.
A hospital visit is easier when somebody hands you the map. What to bring, where to park, what to ask your doctor, and where to find help after you get home — built for working families by LaborEducation.org.
In an emergency, call 911. Don't drive yourself with chest pain, stroke signs, or serious injury. This page is general navigation help — it is not medical advice.
Before You Go
Where to Go
Main campus: 877 Jefferson Ave, Memphis, TN 38103 — (901) 545-7100. The Emergency entrance is marked off Jefferson. For clinic visits, check your appointment letter or call ahead for the right building and floor.
Parking
Patient and visitor parking is available at the main campus garage off Jefferson. Give yourself an extra 15–20 minutes for parking and walking on your first visit — the campus is big.
Interpreters & Accessibility
Free interpreter services are your legal right — Spanish, ASL, and many other languages. Just tell any staff member 'I need an interpreter.' Wheelchairs and accessibility help are available at entrances; ask at any desk.
About the Wait
The ER treats the sickest first, not the first in line — that's what keeps trauma patients alive. If you're waiting a long time, it usually means you're stable. If your condition changes while you wait, tell the triage desk immediately.
What to Bring
- ✓ Photo ID and your insurance card if you have one — and if you don't, come anyway. Regional One is a public hospital; care comes first.
- ✓ A complete list of your medications (or just bring the bottles in a bag), including vitamins and anything over-the-counter.
- ✓ Your pharmacy's name and phone number.
- ✓ A notebook or your phone to write things down — you will not remember everything, and that's normal.
- ✓ A trusted person if you can — a second set of ears in the room is worth gold.
- ✓ Phone charger, glasses/hearing aids, and something comfortable for a possible wait.
Questions for My Doctor
The exam room moves fast. Walk in with your questions written down and don't leave until they're answered — that's not rude, that's being your own advocate.
- 1. What is my diagnosis — in plain words?
- 2. What are my treatment options, and what happens if we wait?
- 3. What are the risks and side effects of this plan?
- 4. What is this medication for, and how long will I take it?
- 5. Will this interact with my other medications?
- 6. What symptoms mean I should call you — or go to the ER?
- 7. When do I need to come back, and who schedules that?
- 8. Is there anything I should stop or start doing at home?
- 9. If cost is a problem, is there a cheaper option that works?
- 10. Who do I call if I have a question after I leave?
After Your Visit
Most recoveries are won or lost at home. Here's how to leave strong and stay connected to help.
Before You Leave, Make Sure You Can Answer Four Things
What was found? What do I take, and how? What appointments do I need next? What symptoms mean 'come back right now'? If you can't answer all four, ask again — good teams want you to ask.
Medications
Fill prescriptions before problems start — Regional One has an outpatient pharmacy on campus with the RxRefill app for refills. Can't afford a medication? Say so before you leave; there are often programs and alternatives.
Your Records & Follow-Ups
Sign up for the HealtheLife portal to see results and appointments from home. Put follow-up dates in your phone before you walk out the door — recovery is won at the follow-up.
Getting There & Getting Home
No ride? MATA buses serve the medical district. Dial 2-1-1 to ask about transportation help for medical visits, and Driving The Dream can connect you to agencies that help with rides.
Help With the Bills of Life
Recovery is hard when rent, food, or utilities are shaking. Dial 2-1-1 for the Mid-South helpline, or start with Driving The Dream — one connection to 100+ agencies. Ask the hospital about financial counseling for the bill itself.
Family & Caregiver Corner
If you're the one sitting in the waiting room, managing the medications, making the calls — you're a caregiver, and you need support too.
Caregivers — The Invisible Workforce
Support lines, respite care, and a wall to honor your caregiver.
Link Health — Free Health Resources
Free and low-cost health programs across the Mid-South.
Driving The Dream
One connection to 100+ agencies for food, rent, utilities, and more.
Free Legal Help — WTLS
Some problems after a hospital stay are legal: housing, benefits denials, POA and advance directives. Free if you qualify — (800) 372-8346.
Did Someone Take Great Care of You?
Tell the whole Mid-South. Your thank-you goes on the public Heroes Wall that Regional One employees see — it might be the best part of somebody's shift.
Thank a Regional One Hero
A nurse who stayed past shift. A tech who explained everything twice. A housekeeper who made a hard day human. Patients, families, and coworkers — post a public thank-you. Please don't include medical details.
Be the first to thank a Regional One hero — somebody saved a life today.
This is an independent community resource from LaborEducation.org and is not an official Regional One Health communication. Nothing here is medical advice — always follow your care team's instructions, and in an emergency call 911. Details like parking and visiting policies can change; when in doubt call (901) 545-7100.
